Customer Satisfaction Survey

We would like to take a short minute of your time to ask you to comment on the Service you have received from Pharmed UK upon the receipt of your supplies from us.
Be assured your responses will be dealt with in line with Data Protection and will help us ensure we continue in our efforts to maintain our service to our customers and make improvements where we can.

Please circle the most relevant response to the service you have received and feel free to include any further comments you wish in the box provided – Thank You

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Customer Satisfaction Survey

Sales and Customer Service Process

1. Accessibility of Sales Account Manager *
2. Frequency of your Sales Account Manager Visits *
3. Product knowledge of your Sales Account Manager *
4. Range and pricing of product available *
5. Availability of samples *
6. Customer Service calls answered and dealt within a timely and professional manner *
7. Ease of order placing and accuracy of orders received *
8. Availability of product at time of order *
9. Assistance and knowledge of the Customer Service Team *
10. Early response time and correction of Customer Complaints *
11. Response times of customer queries related to product/service *
12. Response times of customer queries related to accounts, pricing, credits and returns *

Warehousing and Logistics Process

13. Goods delivered in timely manner, packaged and labelled as required in good condition *
14. Delivery dockets enclosed with deliveries received *
15. Accuracy of deliveries *

Additional Comments

Your Details

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